Frequently Asked Questions

If you have a question about services offered or about your account, please read the following Frequently Asked Questions. You can also contact us via the contact page.

1. Listing Your Property


What are the benefits of advertising on Detour Guide?

All property advertising packages are packed with valuable features to maximise your property's exposure online.

  • Each package includes:
  • Unique Detour Guide Address - (www.DetourGuide.com/YourPropertyName)
  • Full page listing
  • Add up to 9 photos*
  • Free Property Managing Tool
  • Availability Calendar
  • Booking Request Form
  • Track advert traffic
  • Visitor reviews system

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How much do you charge and how can I pay?

Advertisers pay £49 per year for basic listings which include unlimited access to updating your property details, Availability Calendar, Rates, and the uploading of up to 9 photos. We do not charge any commission on the rental of your property, and do not charge renters a booking fee. We also accept Euros, American Dollars, Canadian Dollars, Australian Dollars and Japanese Yen.

We accept all major credit cards including Visa, Switch, Discover, PayPal Express Checkout, American Express, Solo, and MasterCard.

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How do I advertise my property on Detour Guide?

Registration takes only 10 minutes to setup your Detour Guide account.

Step 1: Contact Details
You provide your basic contact details and create a unique username and password for secure access to the property manager. If you have a coupon code, there is a space for you to add that here.

Step 2: Confirm Order
The total amount of your order appears along with value-added upgrades available. If you would like Detour Guide to setup your properties for you, there is an option for this service.

Step 3: Secure Payment
We take your privacy very seriously and process payment on our secure server. This ensures your billing and credit card information cannot be intercepted by external malicious attacks. On successful payment, you will receive a welcome email with additional instructions to make the property setup process as clear as possible.

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How many properties can I add to my account?

You can add an unlimited amount of properties to your account. That means you have one Detour Guide username and password to remember, and you can manage all properties from the same property manager panel.

If you have already set up your first property on the website, all you need to do is login to your account and click on the 'Upgrades' tab and select the existing account. From there you'll find a list of upgrades available to you, including the 'Add Property' option. Upgrade prices are clearly defined there. If you have any questions about adding a property, please do not hesitate to contact us, click here.

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2. Managing Your Property


How easy is it to update my property details?

It is very easy to set up properties on Detour Guide. When you login to your account for the first time, you will be prompted to create your very own Detour Guide property address. For example: www.detourguide.com/YourPropertyName or www.detourguide.com/hawaiianvilla

Choose wisely because you cannot change this address later!

From there, you can edit property details, add rooms and rates, upload photos, setup your availability calendar and set your listing to 'Online'.

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I registered my property and edited the property details. Why isn’t it online?

After you have edited your property details, availability calendar, rates and photos, you need to set your listing to 'Online' from the 'Edit Property' page in your property manager. If your property is a bed and breakfast or hotel, you must have at least one bedroom added to your property for it to appear on the website. This makes it easier for renters to compare properties.

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The property manager is really easy to use but there are a couple features I'd like added, can you help?

We are constantly adding new features to the website and welcome any feedback or ideas you have on how we can make the site more valuable to your business. Send us your feedback from the contact page, click here.

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3. Uploading Photos


What if I cannot email you my photos?

If you are not able to upload photos to the website, we do offer a scanning service for property owners Free of charge**. We will digitally scan your photos, optimise them for the website, and upload them to your property.

Please send us your Name, Property Name, Telephone Number and Email address along with up to 9 photos* to: Detour Guide, Leinsternet, 22-24 Greenwood Street, Altrincham, Cheshire WA14 1RZ, United Kingdom.

*If your property is a bed and breakfast, hotel or hostel, you may include 1 photo per room in addition to the 9 property photos. Please add a separate sheet with labels to describe the photos to be added to the property.

**If you would like photos returned to you, please include an addressed envelope with a cheque written out to 'Leinsternet Limited' for £5.00 or $10.00 to cover shipping and handling. We can also arrange a secure credit card payment if that is more convenient for you.

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Do you have any advice about which photos to use?

Since your advert gives renters a snapshot of how lovely your property is, select photos that really capture the selling points of your property and encourage renters to picture themselves staying there. Be sure to include a mix of indoor and outdoor photos, and perhaps a view from a balcony or room. If you offer special activities onsite, this is the perfect place to show them off.

To prevent blurred photos, upload photos larger than 400 pixels wide. If you do not know what pixels are, just make sure the photos are larger than 5 inches when you're viewing them on your screen at 100%.

Our system accepts only JPEG photos.

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Can I update my photos or add new ones later?

You can add, remove and edit photos during any point of your yearly contract. Simply login to your property manager, select a property, and click on the Photos link. Updating photos on your listing every so often is always a good idea to keep your advert looking fresh and different for renters browsing the website.

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